3PL Fulfillment Partner
Fulfilment That Moves as Fast as Your Brand
A trusted Australian 3PL partner built for scaling ecommerce brands. Fast dispatch, industry-leading accuracy, and hands-on support.
Trusted by Australia’s Leading Ecommerce Brands
The foundation for what's next
PRECISION BEHIND EVERY ORDER.
Great fulfilment isn’t just about moving boxes from A to B. It’s about protecting your customer experience, supporting your growth, and giving you the operational confidence to scale.
Fast, Reliable Fulfilment
Seamless Integration
Built to Scale With You
Real Support, Real People
OPTIMISE PERFORMANCE
Power your e-commerce brand with e-commerce XPRESS
Your fulfilment made easy, simple and cost effective. Our flexible, scalable and highly accurate fulfilment services will allow your business the freedom to focus on growth and sales, whilst we focus on getting your customers parcels delivered on time.
WHY FULFIL WITH ECX?
WHY BRANDS CHOOSE ECX
Premium, Not Robotic
We combine advanced systems with hands-on oversight - ensuring your brand experience is never compromised by automation alone.
Pick, Pack & Ship
Same-day pick & pack with multi-carrier shipping integrations. Sub-0.1% error rate guaranteed on every order.
Strategic Location & Network
Positioned to optimise national shipping performance across Australia, as well as international routes.
Dedicated Brand Success Manager
A single point of contact who understands your business, forecasts, and growth plans.
Returns Management
Streamlined and quality controlled returns processing that protects both your margins and your customer experience.
Seamless Integrations
We integrate directly with leading ecommerce platforms and ERPs, including platforms like Shopify - creating real-time visibility across your operations.
Core Services
Performance You Can Measure
We know fulfillment impacts your customer lifetime value, reviews, and brand perception. That’s why performance matters.
99.98%
Order Accuracy Industry average: 97.2%
250,000 +
units sent out per month
15%
saved on average shipping costs
99.99%
CSAT (customer satisfaction score)
How It Works
Simple. Streamlined. Scalable.
01
Connect
We integrate with your ecommerce platform and systems for seamless order flow.
02
Store
Your inventory is securely received, managed, and tracked in our warehouse.
03
Pick & Pack
Orders are accurately picked, quality checked, and professionally packed.
04
Ship
Fast, reliable dispatch through our national carrier network.
05
Support & Optimise
Ongoing reporting, performance insights, and proactive support to help you grow.
HOW WE HELP SCALE YOUR BUSINESS
BUILT TO SCALE WITH YOU
Speed
SAME-DAY FULFILLMENT
Same-day dispatch available and rapid order turnaround times to keep your customers happy.
ACCURACY
QUALITY ASSURANCE
Industry-leading pick and pack precision powered by robust systems and hands-on quality control.
5 STAR SERVICE
DEDICATED SUPPORT
A real team that knows your brand. Every client is supported by an experienced Brand Success Manager who understands your operations inside out.
Verticals We Serve
BUILT FOR YOUR INDUSTRY
FASHION & APPAREL
SKU-heavy catalogs, size variants, custom packaging, and seasonal velocity spikes handled at scale.
HEALTH & BEAUTY
Fast-moving SKUs, batch and expiry tracking, fragile products, and premium presentation managed with precision.
HOME & LIFESTYLE
Homewares, décor, and lifestyle products fulfilled with careful handling, secure packing, and scalable operations.
Client Stories
RESULTS THAT SPEAK
FAQs
Have questions about fulfilment? You’re not alone.
Choosing the right 3PL partner is a big decision — and the details matter. Here are answers to the most common questions about how ECX works, so you can move forward with clarity and confidence.
Is ECX right for my business size?
We partner with scaling ecommerce brands across multiple growth stages – from emerging DTC brands to established national retailers.
If you’re experiencing operational strain, growth in order volume, or planning to scale, ECX can likely support your next stage.
How long does onboarding take?
Onboarding timelines vary depending on system complexity and inventory volume. Our team manages the process carefully to minimise disruption and ensure operational continuity.
We’ll provide a clear transition plan before go-live.
What if I’m already with another 3PL?
Switching 3PL providers can feel complex – but we make it seamless.
Our team manages stock transfers, integrations, and operational planning to ensure a smooth transition with minimal downtime.
Which platforms do you integrate with?
We integrate with leading ecommerce platforms such as Shopify, WooCommerce and enterprise systems including NetSuite and Cin7.
If you operate on a custom system, our team can advise on integration options.
Will we have a dedicated point of contact?
Yes – every client works with our ECX Brand Success Manager who understands your operations and supports your growth. No ticketing systems, just real support.
How do we know ECX is the right fit?
Choosing a 3PL is a long-term partnership, so it’s important to get it right. We take the time to understand your business before making any recommendations, ensuring we’re genuinely equipped to support your brand now and as you grow.
Ready When You Are
Ready to Level Up Your Fulfilment?
Whether you’re moving from in-house fulfillment or switching from another 3PL, we make onboarding seamless and transparent.
Speak to our experienced team for a tailored proposal and discover how ECX can support your next stage of growth.
- 0488 006 420
- info@e-commercexpress.com.au
- 4 Distribution Ave, Gold Coast 4214